PENEREPAN E-GOVERNMENT DALAM MENINGKATKAN PELAYANAN PUBLIK PADA BADAN SISTEM ADMINISTRASI MANUNGGAL SATU ATAP PROVINSI SULAWESI TENGGARA

This study aims to determine the application of e-government in improving service quality at Technical Implementation Unit Kendari one-stop Manunggal Administration system Agency, Southeast Sulawesi Province. type research is descriptive qualitative. Data collection techniques were carried out by means library and field using interview, documentation, observation methods. The results this very helpful process paying tax services, case, it can make easier for both local government people who payments. In addition, implementation services One Roof System also considered quite good, judging from respondents’ responses four indicators, namely tangible, reliability, responsiveness courtesy, so be said that organization’s goals have been achieved. Sufficient achieve its objectives providing services. Tax payment One-Stop are still good overall. because provided transparent, safe, easy feel satisfied with they receive.